Frequently asked questions.
General.
Yes, per six months, quarterly or per month. A small surcharge of 6% is charged on the annual premium. Monthly payment is only possible with an annual premium of € 300.00 or more. The customer must also authorize us to collect the premium automatically when paying monthly.
You can notify us of the change of the account number by e-mail. Please state the policy number and/or customer number.
The first premium is collected on the 1st or 15th of the month. The follow-up premiums are always on the 25th of the month.
You must transfer the premium that has been reversed to us once (bank account number NL59ABNA0631666117, stating customer number). It is not possible for us to collect the same premium twice from you.
It is not yet possible to receive the invoice digitally. HippoHorseInsurance is working hard to realize this in the near future.
You can notify us of your change of address by e-mail or via the “Arrange it yourself” page. Please state the policy number and/or customer number. You will not receive a new policy from us.
We would like to hear from you if the change is permanent. Passing on the new address is possible by e-mail, please state the policy number and/or customer number.
If you send an email to: info@hippohorseinsurance.nl you will automatically receive a confirmation that your email has been received in good order. We aim to answer your email within 10 working days. Always check your Spam box! It is possible that our (reply) e-mails end up here.
The policy costs when taking out and/or changing a policy are a one-off amount of € 10.00 per policy. The renewal costs are € 5.00 for an annual invoice, € 2.50 for a six-monthly or quarterly invoice and € 1.25 for a monthly premium.
You can choose from two options with us:
- By note
- By direct debit
Acceptation.
This can be done in various ways:
- On our website via the application system
- Download an application form from the site, print it and complete it. Then you can send it to us by email or post. If possible you may provide a copy of the inspection report or health certificate
- By phone on 073-6419 419
You can have a horse immediately taken into provisional cover in two ways:
- You can call us
- You can send us an email with the horse’s name, date of birth, chip number, color and studbook number. Then we will keep the date and time of arrival email for issuing the provisional cover
You can consult a vet from the list of link below:
https://www.pe-online.org/peapp/public/PointsOfInterest/441
For each application, we require at least a health certificate for full acceptance of the insurance. Do you want to know what is needed for the final acceptance of the cover you want? Please refer to the acceptance requirements table.
- We apply a validity of six weeks for a clinical examination.
- We apply a validity of three months for an X-ray examination
Health insurance can only be taken out in combination with basic cover
Yes, that’s possible! Please contact us to discuss the possibilities.
We can take out insurance for your horse up to the age of 15
We advise you to first check whether your own liability insurance covers this risk. If this is not the case, you can take out additional liability insurance with us.
Failure to meet expectations is not insured. The use stated on the policy is with our riding horse. Driving technical problems and character problems are also not insured
On the date that your policy is renewed in the year that your horse turns 20, we will convert the cover to Accident cover.
You take out insurance on the horse. It doesn’t matter who rides the horse.
Damage & Notifications.
As soon as something happens that could possibly lead to a claim payment, you must report this as soon as possible and do everything that is reasonably possible to prevent or reduce (further) damage. For emergencies, we can be reached by phone 24 hours a day, 7 days a week on +31(0)736419419. And otherwise during office hours on the same number. You can also email us at schade@hippohorseinsurance.nl.
First of all, you call a vet so they can examine and treat the horse. Furthermore, you must inform us of this as soon as possible. This can be done by telephone or by e-mail to schade@hippohorseinsurance.nl. For emergencies we can be reached 24 hours a day, 7 days a week on the telephone number +31(0)736419419. You must then send us all necessary documents (detailed statement from the vet, possible referral, imaging (including X-rays, ultrasound images, etc)). This can be done by email to schade@hippohorseinsurance.nl. damage and you will hear from us as soon as possible.
If the vet deems emergency slaughter necessary, you must report this to us by telephone as soon as possible. For emergencies, we can be reached 24 hours a day, 7 days a week on the telephone number +31(0)736419419. We will then assess whether it is necessary to consult with your veterinarian and whether an autopsy is necessary. An autopsy must be performed by a veterinarian of the GGD or the Faculty of Veterinary Medicine in Utrecht or, if the horse is abroad, a competent authority. The costs are for your own account. To submit your claim, we would like to receive a statement from the vet, any imaging (including X-rays, ultrasound images, etc.) and an autopsy report. You can send this by post or email to schade@hippohorseinsurance.nl. (please note: if we only receive this notification after the emergency slaughter has been carried out, the insurer(s) may have been harmed in a reasonable interest and your right to payment will lapse). The obligation to pay does not follow from our consent to end the life of the horse.
If the vet deems emergency slaughter necessary, you must report this to us by telephone as soon as possible. For emergencies, we can be reached 24 hours a day, 7 days a week on the telephone number +31(0)736419419. We will then assess whether it is necessary to consult with your veterinarian and whether an autopsy is necessary. An autopsy must be performed by a veterinarian of the GGD or the Faculty of Veterinary Medicine in Utrecht or, if the horse is abroad, a competent authority. The costs are for your own account. To submit your claim, we would like to receive a statement from the vet, any imaging (including X-rays, ultrasound images, etc.) and an autopsy report. You can send this by post or email toschade@hippohorseinsurance.nl. (please note: if we only receive this notification after the emergency slaughter has been carried out, the insurer(s) may have been harmed in a reasonable interest and your right to payment will lapse). The obligation to pay does not follow from our consent to end the life of the horse.
If your horse has died suddenly, please contact us immediately by telephone. We can be reached by phone 24 hours a day, 7 days a week on +31(0)736419419. You should always consult a veterinarian who can determine the death and identification of the horse. We will then assess whether it is necessary to consult with your veterinarian and whether an autopsy is necessary. An autopsy must be performed by a veterinarian of the GGD or the Faculty of Veterinary Medicine in Utrecht or, if the horse is abroad, a competent authority. The costs are for your own account. In order to submit your claim, we would like to receive the statement from the veterinarian and the autopsy report. You can send this by post or email to schade@hippohorseinsurance.nl.
We request that you inform us as soon as possible. This can be done by telephone or by e-mail to schade@hippohorseinsurance.nl. If the permanent incapacity is caused by something that may be covered, we will need a full medical record, which may include; an extensive statement from the vet, patient card with the performed examinations and treatments, imaging (including X-rays, ultrasound images, video fragments, endoscopy images, etc.). As soon as the claim file is complete, it will be assessed by our veterinary advisor, after further processing we will contact you to discuss the next steps.
The moment we will proceed with payment of your horse, we will discuss with you how to proceed. We can arrange for the horse to be picked up by us, or bringing it yourself is also an option. The horse is then slaughtered in the Netherlands. If you prefer to have the horse euthanized yourself by a vet, or keep it with you for old age, this is also possible. In the case of euthanasia, there is a residual value of € 400.00, which will be deducted from the compensation after receipt of the euthanasia statement. Upon retention, we waive the right of acquisition. You must then meet a number of conditions that are laid down in a repurchase agreement. A redemption fee will be determined. This redemption fee is in any case a minimum: – €700 for a horse with a height of 1.58 meters or higher or – €500 for a pony with a height of less than 1.58 meters, and a maximum of 50% of the insured amount. The horse passport will also be stamped, after which you will receive it back.
With the Bronze, Silver and Gold cover you can go to any registered practicing veterinarian and veterinary clinic in the Netherlands, Belgium and Germany to have your horse examined and treated. If you want to switch vets for the same damage or want a second opinion, you must first request this in advance for written permission for reimbursement of the costs.
Health insurance reimburses all necessary veterinary assistance as a result of a covered risk on your policy. We will assess exactly which costs are eligible for reimbursement after receipt of the invoice and the report from your veterinarian. If there is cover on your policy, the following veterinary treatments will only be reimbursed after obtaining written permission: a. diagnostic procedures other than X-rays and ultrasound scans, such as scintigraphy, MRI, CT scan, etc. b. therapeutic treatments such as PRP, IRAP, Tildren, etc. Exclusions also apply to your policy, such as, among other things, pregnancy/birth supervision, call-out costs, administration costs, nutritional supplements, castration, homeopathy, physiotherapy, alternative medicine, preventive medicine. Consult your policy conditions for this.
With the Bronze, silver and gold cover, with substantiated advice from your vet, the additional cost of the standard fitting will be reimbursed up to 2x per insurance year. The horse must be treated by a veterinarian for this condition.
You can use the clinics below.
- Faculty of Veterinary Medicine of the State University in Ghent or Liège
- Veterinary clinic de Bosdreef in Moerbeke-Waas
- Equitom horse clinic in Meldert
- Veterinary clinic de Morrette in Asse
- Vet clinic Bokt in Peer
- Veterinary clinic Venhei in Kasterlee
